Your privacy matters
Demiplaner Pty Ltd (trading as Demiplaner, referred to as “we”, “us” or “our”) is the legal entity that operates this website and provides the services described here. This policy explains how we collect, use, store and share personal information when you visit our website, join a waitlist, contact us, book a session or purchase a course or programme.
Information we collect
Depending on how you interact with us, we may collect your name, email address, location, areas of interest, messages, booking details and information needed to provide a service. Please avoid including sensitive clinical information in website forms unless it is necessary for your enquiry.
Payments are processed by Stripe. We do not receive or store your full card number. We may receive transaction details such as the product purchased, amount, payment status and billing contact information.
Website and analytics data
We may collect device, browser, approximate location and website usage information through cookies and similar technologies. We use Microsoft Clarity to understand how visitors use the site and to improve its design and performance. You can restrict cookies through your browser settings.
How we use information
- To respond to enquiries and manage waitlists
- To arrange bookings and deliver purchased services or digital content
- To send service messages and information you have requested
- To maintain records, prevent misuse and improve the website
- To meet legal, accounting and regulatory obligations
Service providers and overseas processing
We use trusted providers including Google, Cal.com, Stripe, Microsoft Clarity and our website hosting services. These providers may process or store information outside Australia under their own privacy terms. We share only the information reasonably needed for them to provide their service.
Sharing and retention
We do not sell personal information. We may disclose it where you ask us to, where needed to provide a requested service, or where required by law. We retain information only for as long as reasonably needed for the purposes described above and for applicable legal or administrative requirements.
Access, correction and questions
You may ask to access or correct personal information we hold about you, or request deletion where appropriate. To make a request or raise a privacy concern, email hello@demiplaner.com. We will respond within a reasonable time.